Remote Support

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Remote IT support

If you have fallen prey to email scams or require remote access for your overseas employees, our adept IT team is here to provide you with comprehensive and reliable assistance. Our services cater to a broad spectrum of computer-related issues, and our team is equipped with the requisite expertise and knowledge to ensure a seamless experience for you.

Our software is renowned for its superior quality and has been extensively used by the New Zealand government, providing you with an assurance of the safety and security of your data. We follow rigorous protocols to safeguard your information and ensure that every session is meticulously recorded. Once we have resolved the issue, our software automatically uninstalls, thereby ensuring a hassle-free and secure mode of access for you. Trust us to provide you with the best-in-class support that you deserve.

ConnectWise Control

This website is intended for use only by customers who have received specific instructions from our technicians. Unauthorized access may cause delays receiving assistance.

Computer Services Technical Support

Chat is not available at this time but will be available soon. Please submit a support ticket below, and we will respond as soon as we are able. 

Important Messages

At present, we offer remote support services for both Remote Support and Privileged Remote Access, which are powered by Bomgar. Should you encounter any technical issues, we kindly request that you submit a support ticket, which will enable our team to create a corresponding case and assign it to a qualified technician. Our technician will then liaise with you to address your concerns.

We strongly advise against initiating a tech session without prior communication. Doing so may lead to prolonged waiting periods and delays in service delivery. We appreciate your cooperation and look forward to providing you with prompt and efficient remote support.

Accessing the Bomgar support tool

Follow these steps to access the Bomgar support tool on your own computer:

  • Open your browser – Chrome, Firefox, Edge
  • Type the following address –
  • Click the remote support tab
  • On the Support Portal page, under representatives click the Tech name you have been assigned.
  • Follow the on screen prompts.
Fast response times
Fast response times

Fast response times calls to the Service Desk.

Specialist Expertise
Specialist Expertise

All our engineers are certified by our vendors.

Fully compliant
Fully compliant

ISO 27001 Certification and SOC 2 Type 1 Compliance Demonstrating Commitment to Customer Security.

Hear from our happy clients

"We have utilised the services of Alex Locatelli and Computer Services for more than 20 years. We have been unfailingly grateful and appreciative for his competence, professionalism and commitment to keeping us operational with a minimum of downtime. Alex has become a valuable member of our "team”
Alex Witten-Hannah
Witten-Hannah Howard
We operate a medium-sized law practice, which has complex information technology requirements; firstly relating to our business having been the amalgamation of three separate practices into one business, secondly because we operate from two distinct locations (Auckland and Warkworth). On top of that we operate with several remote workers, and both partners work from out of the office at least as often as they would work in any office. Added to all of this is the essential requirement for all law practices as to protecting information and being able to ensure absolute confidentiality. Five years ago we were very happy with our then IT providers; Stephen Dudding as the IT Partner tried as hard as he could to stay on top of IT and to analyse our potential vulnerabilities. But he’s a layperson, and as we all know the IT world is one of experts and is far too complex for normal people to fully understand, right?
A chance recommendation led me first to Alexey Bogachev and through him to Alex Locatelli. Those first meetings were an absolute eye-opener. Firstly I no longer felt like the idiot in the room – computing concepts were made crystal clear, and clever analysis and questioning allowed me to articulate my fears as to our potential vulnerabilities. We regard Computer Services as a partner in our business; they are intrinsic to our profitability and success
Stephen Dudding
"Alex set up our computer systems in our business some years ago. He does a professional job in a timely manner and I'd regard him as one of the best out there. I would highly recommend his services any day! "
Rod Mudgway
Brackenridge Total Financial Solutions Ltd
"Alex is a very knowledgeable, supportive and efficient IT support person. You can count on Alex to assist at anytime on any of your computer and network requirements. With the current upgrade of our server, it was done in a seamless manner; there was no delay nor interruption to the business. His speed and accuracy have saved the Company money and time. It is our pleasure to recommend IT Computer Services to your business."
Cynthia Boquiron
Advance Freight Ltd
"Computer services have supported all our IT infrastructure for 20 odd years and we find them fast, reliable and highly skilled. Always a pleasure doing business and will continue to support them going forward."
Louie Schutte
Synergy Positioning Systems Ltd
"Alex Locatelli installed new computer Servers into our business 16 years ago. During the whole process of decision making, purchasing, installation and ironing out the details, Alex provided excellent advice; service in a very competent manner. Alex continues to monitor our servers on a monthly basis and is always professional, attentive, reliable & easy to get along with. He is very good at making 'computer-speak' easy for the layman to understand. In the past we have had the misfortune of dealing with a computer companies who promise much & deliver little. We were very pleased to be referred to Alex; have had no complaints at all in our dealings with him. I have no hesitation in recommending Alex to anyone looking for an all-round computer solution."
Reneé Lubbe
Apprenticeship Training Trust
"Computer Services has made good recommendations when we have gone through the process of ordering new equipment. This has helped the business grow and enabled downtime for our computer gear to progressively reduce to a minimum over time. Success in business is all about successful relationships based on dependability and trust. Our working relationship with CSIT goes back to its formation in 2004. When computers do break down from time to time, Computer Services has always been there on often very short notice to put things right."
Keith Strode-Penny
Barnacle Design
"When dealing with Computer Services & in particular Alex Locatelli it feels like they are part of your business due to his responsiveness. Alex is always contactable and willing to do a site visit whenever required. Alex genuinely cares about your business and pro actively looks for ways to improve performance, whether it is hardware software or processes." There is no question as to Alex technical competencies."
Mike Rathbun
Jakaar Industries Ltd
"Bureau Veritas is a multi national company, which is over 180 years old and has some 40,000 employees in 140 countries around the world. The BV Group has consistently built recognised expertise, helping clients comply with standards and regulations relating to Quality, Health & Safety, Environment and Social Responsibility. The Group's network delivers a comprehensive range of services including inspection, testing, auditing, certification, ship classification and related technical assistance, training and outsourcing.
Bureau Veritas New Zealand has been dealing with Alex Locatelli and his company Computer Services and Information Technology for over two years. During this time we have found Alex to be very competent, reliable and knowledgeable in his field. He is always most helpful and has invariably found the right solutions for us, and given us good advice. His advice has always been financially sound and cost effective. Alex has good networking skills and is well versed with maintaining our Lotus Notes program." We gladly recommend his services to anyone who has need of them."
Krishna Parmar
Bureau Veritas New Zealand
“Ignorant bliss” - defined as a world where businesses exist without realising they are hurtling toward an IT train smash.All was well at Burns & Ferrall Ltd on the IT front until a change in ownership at the incumbent provider prompted a retender. It became abundantly clear as soon as Alex and his team came in to review the entire IT platform and service/support delivery that a change was way overdue.In a few short months Alex and his team have completely overhauled and vastly improved every single aspect of our IT environment, not only from smart, economical changes to hardware, software and backup but to the key element of first rate customer service from true IT experts.As CEO of the group my simple measure of a good partner is when all staff without prompting are offering glowing reports, and for Alex and his team they have been flowing from day one. The productivity yields from the changes Alex has made are clearly evident and tangible in the daily operations of B&F.Its now certainly all systems go at Burns & Ferrall thanks to Alex and his FAB team. I cannot recommend highly enough the experience of dealing with Alex and his team, truly world class!!
Chris George
CEO Burns & Ferrall Ltd
"Alex has been invaluable in his support and advice over the past 20 years. Our computing needs have been quite diverse and he never fails to rise to the challenge and provide solutions that are not only timely but also very cost effective. His service is prompt and efficient and I have no hesitation in recommending Computer Services as a great Company to do business with”
Mandy Hebben
Durable Medical Equipment Ltd
"Alex has been an invaluable part of our team at Konnect. The company has grown rapidly over the past year. No job has been too big or too small. Our requests are quite often last minute; Alex has done a wonderful job of taking it all in his stride. Alex really goes the extra mile to ensure we are happy and is very proactive in his approach. I would not hesitate to recommend Alex's service to any prospective clients. They will not be disappointed. Whenever the need arises for something urgent, Alex somehow makes the time or arrangement for it to be dealt with as expeditiously as possible. His ongoing IT support has helped in the smooth and efficient running of our business."
Colleen Jeffs
Konnect Net Limited
“From the outset Alex he has been fantastic to work with. He is not only highly skilled, but also takes the time to understand our business needs and more importantly offers cost effective solutions. He stands by his work and keeps you up to date on any outstanding issues. Computer Services goes the extra mile!”
Richard Fong
Soung Yueen
"Nauhria Reinforcing and Nauhria Precast is a family run business employing over 250 people. Alex Locatelli, from Computer Services has been responsible for our IT and Network at Nauhria for the past 16 years. During this time our business has experienced numerous developments of which Alex has been integral part to the success – merging 2 business units into 1, implementation of a new ERP System, server upgrades, installation of CCTV, and installation of some of the latest manufacturing equipment from Europe. We have found Alex’s knowledge and ability to perform in IT and Network Systems superb. He is always available when we need it, is extremely fair in his dealings, his quality of work is extremely high, and very importantly he has built a strong trust with our personnel.
We would highly recommend Alex to any organisation and believe he is an asset to ours."
Rakesh Nauhria
General Manager, Nauhria Reinforcing and Precast
"Alex has worked very professionally with us to the point of over and beyond the call of duty, liaising with our techno staff in Holland, their representatives when here in NZ, and always with a can do attitude. Throughout his many hours of working with us we have now built up a relationship of blind faith and total reliance on Alex to ensure we have the most efficient running system backed up by his system maintenance contract to fix anything should something go down, his Naverisk contract and computer off site back up support. My endorsement is absolute because he deserves it, especially when compared to some of the other pretenders I have had to deal with during my time."
Wally Dalgliesh
Manager - Premier Seeds Limited
"We have been associated with Alex since the inception of his own company. Network upgrades, installing or upgrading servers and new operational programmes, adapting the IT system to our ever changing needs. (EDI, cloud backup and preventative maintenance), Alex has been instrumental in assisting with our ever growing need for a quality, efficient and reliable computer network instrumental in assisting with our ever growing need for a quality, efficient, and reliable computer network. Always contactable and available with a workable solution to keep the system running or quickly fixed, Professional and always polite. Alex has never let us down."
Geoff Shiller
Financial Controller, Miles Nelson Manufacturing
“I started my business from scratch in late 2012, and was bewildered by the choice of operating systems and hardware. Because I am out and about for much of the week, I needed portability, synchronicity and economy. Alex provided prompt and accurate advice, and set me up with the essentials: domain name, Dropbox and Office 365 and well as a fast and well-priced CPU. The whole system has never missed a beat. Any queries are answered quickly. Alex and his team are reliable, courteous and highly competent. I couldn’t recommend them more highly!"
Robert Hesketh
Robert M Hesketh LLB - Barrister
Computer Services has looked after our support and hardware program since Alex set up business on his own account. It is a joy to have one area of the business that we never have to be concerned about. Our computer network has been incredibly reliable under Alex's care as his maintenance program identifies problems and corrects them before we are even aware of the issues.We have enough experience with Alex to rely on his judgment totally when it comes to our upgrade and enhancement requirements – what he recommends is always cost effective and suited to our needs.
John Warman
PaintPlus Colour Systems Ltd


If you are spending time dealing with slow, unresponsive technology, unempathetic tech support, and repeat issues, it is cutting into your productivity and profitability. Whether you have an immediate need or just want a second option, our deep-dive network audit will reveal security vulnerabilities, and other issues lurking on your network.

Remote IT Support Services - Auckland - Frequently Asked Questions

What is Remote IT Support, and how can it benefit my business in Auckland?
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