What Is New At Computer Services
What we are doing to improve the way we work with you
We are making a series of improvements to our managed service over the coming months. Each one is designed to make working with us clearer, faster, and safer. Here is what is coming, and why.
Good technology support is not only about fixing things when they break. It is about being easy to reach, being secure in every interaction, and removing the small frustrations that add up over a working week. With that in mind, we have been refining the way we deliver our service from end to end. Several new features are now on the way.
Verifying who is who, in both directions
One of the most common tactics criminals use today is impersonation. They telephone a business pretending to be its technology provider, or they contact a provider pretending to be the client, hoping to talk someone into resetting a password or handing over access. We are closing that door from both sides.
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Technician Verify When a member of our team contacts you, you will be able to confirm quickly and reliably that the caller really is from Computer Services. No more wondering whether a call is genuine. A clear, simple check gives you certainty in seconds. |
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Client Verify The same safeguard works the other way around. When you contact our service desk, we follow a brief identity check before acting on a request, so that only authorised people can make changes to your accounts. It is the same routine you already expect from your bank, applied to your technology. |
Reaching us the way that suits you
Different requests call for different channels. Sometimes you want a quick answer, and sometimes you want to log something properly and track it. We are expanding the ways you can reach us so that help is always close at hand.
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Artificial Intelligence Phone and Chat System A new assisted phone and chat service can help with common requests at any hour and point you in the right direction straight away. To be clear, it does not replace our people. It handles the simple things quickly so that our team can focus on the work that genuinely needs a human, and you can always reach a person when you want one. |
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Log a ticket from Microsoft Teams Soon you will be able to raise and track a support request without leaving Microsoft Teams, the app many of you already use every day. A chat with us can become a tracked ticket automatically, so nothing slips through the cracks and you can see progress in one place. |
One place for everything
Behind these individual features sits a single goal, which is to bring your tickets, updates, and conversations together in one unified client experience. Alongside the items above, that work includes support over text message where it suits you, the ability for us to broadcast a notice quickly if there is an outage or planned maintenance, and sensible automation that reduces the manual steps in routine requests. The aim throughout is fewer hoops for you, and faster resolution from us.
We will let you know as each feature becomes available for your organisation, along with anything you need to do to get started. In most cases the answer will be nothing at all. The improvement will simply be there the next time you need us.
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Have a question about any of these, or want to know when they go live for your organisation? We are happy to talk it through. Or call us | New Zealand 0800 002 367 | Australia 0064 9 441 6509 |
Computer Services Ltd | Your Managed Services Provider | New Zealand Business Number 9429042468806
